SOVE NETWORK SYSTEMS ENTERPRISE (Business Registration No. 202603213476 (PG0591809-T)), a sole proprietorship registered under the Registration of Businesses Act 1956, with its registered address at No. 4 Jalan Bacang 17, Taman Kota Masai, 81700 Pasir Gudang, Johor, Malaysia ("SOVE", "we", "us", or "our"), operates the sove.network website and the SOVE mobile application (collectively, the "Services").
This Privacy Policy explains how SOVE collects, uses, stores, protects, discloses, and otherwise processes personal data when you access or use the Services.
SOVE is committed to handling personal data in accordance with the Personal Data Protection Act 2010 (Act 709), including amendments made by the Personal Data Protection (Amendment) Act 2024, and other applicable Malaysian data protection requirements ("PDPA").
If you access or use the Services from the European Economic Area ("EEA") or the United Kingdom ("UK"), additional provisions in Section 14 may apply.
Depending on how you use SOVE, we may collect the following categories of personal data.
When you create or maintain a SOVE account, we may collect:
Where you use Google Sign-In or Apple Sign-In, we receive only the information that you authorise the relevant provider to share with SOVE.
You may choose to provide information for your SOVE profile, including:
Certain profile information may be visible to other SOVE users depending on the functionality of the Services and your applicable settings.
Where you voluntarily apply for SOVE's Blue Tick identity verification, we may request a copy or image of a government-issued identification document, such as a Malaysian MyKad, together with information necessary to verify your identity.
Government-issued identification documents submitted for Blue Tick verification are used only for identity verification, fraud prevention, account integrity, and related security purposes.
Verification Process
SOVE's verification process is:
Identification document submitted → identity verification performed → original identification document securely deleted → verification result retained.
Once the verification process has been completed, SOVE securely deletes the original image or copy of your identification document and retains only the limited verification information described below.
SOVE may retain limited information relating to the verification, such as:
SOVE does not use your government-issued identification number for advertising, marketing, profiling, or unrelated purposes.
Where technically practicable, information that is not necessary for verification or fraud prevention will not be retained.
If you create or verify a SOVE Business account, we may collect:
We may process content that you voluntarily submit through the Services, including:
You should avoid including unnecessary personal data about yourself or another person when submitting content.
Certain SOVE features may require access to your device location. In particular, location information may be used to:
SOVE accesses precise device location only where: (1) the relevant feature requires it; and (2) you have granted the required device permission.
Where reasonably practicable, precise location information used for verification will be processed only for the period necessary to perform the verification. SOVE may retain a verification result, timestamp, security signal, or limited fraud-prevention record instead of retaining unnecessary continuous precise-location history.
SOVE does not use precise location information for unrelated advertising purposes unless separately disclosed and validly permitted.
You may control location permission through your device settings. Disabling location permission may prevent certain verification features from functioning.
When you use the Services, we may automatically collect information such as:
We use this information primarily to operate, secure, troubleshoot and improve the Services.
If you use sove.network, we may collect information submitted through:
Our website may also use cookies and similar technologies as described in Section 12.
SOVE may process personal data for purposes including:
We will not use personal data for a materially incompatible purpose without providing any notice or obtaining any consent required by applicable law.
Where the Malaysian PDPA applies, SOVE processes personal data in accordance with the requirements and principles of the PDPA. Depending on the circumstances, processing may occur:
Where consent is required, you may withdraw that consent subject to applicable law and any consequences explained to you. Withdrawal of consent may affect SOVE's ability to provide features that require the relevant personal data.
The separate legal bases applicable to users in the EEA or UK are described in Section 14.
SOVE does not sell your personal data. We may disclose personal data in the following circumstances.
Certain information is intended to be shared as part of SOVE's functionality. Depending on the feature, this may include:
We will not intentionally display your government-issued identification document or identification number to other users.
We may use third-party service providers to support the Services, including providers of:
These providers may process personal data only to the extent necessary to provide their services to SOVE and are expected to be subject to appropriate confidentiality, security and data-protection obligations.
Where applicable, subscriptions, purchases or payments may be processed through the Apple App Store or Google Play Store. Payment information handled directly by those platforms is subject to their respective privacy practices. SOVE may receive transaction-related information necessary to confirm subscriptions, purchases, refunds or entitlements.
We may disclose personal data where reasonably necessary to:
If SOVE is reorganised, incorporated, converted into another business structure, merged, acquired, sold or otherwise transferred, personal data may be transferred as part of the relevant business transaction. Any such transfer will remain subject to applicable data protection requirements.
Some of SOVE's service providers or technology infrastructure may process or store personal data outside Malaysia. Where personal data is transferred outside Malaysia, SOVE will take reasonable steps to ensure that the transfer is made in accordance with the applicable requirements of the PDPA, including section 129 of the PDPA, where applicable.
Depending on the circumstances, safeguards may include:
SOVE seeks to collect and retain only personal data reasonably necessary for the purposes described in this Privacy Policy. Where a feature can reasonably operate using a verification status, token, derived result or limited metadata instead of retaining the underlying sensitive information, SOVE may use the less intrusive form of information.
This principle is particularly relevant to:
SOVE retains personal data only for as long as reasonably necessary for the purposes for which it was collected, subject to legal, security, fraud-prevention, accounting, dispute-resolution and regulatory requirements. Retention periods may vary according to the type and purpose of the data.
Identity Documents
Original government-issued identification images or documents submitted for Blue Tick verification are securely deleted after the verification process has been completed. SOVE retains only the verification result and limited information reasonably necessary to prevent duplicate accounts, fraud or abuse.
Account Information
Account information is generally retained while your SOVE account remains active. Following account closure or deletion, certain information may continue to be retained where reasonably necessary or legally required.
Security and Fraud Records
Limited security records may be retained after account closure where reasonably necessary to prevent fraud, enforce restrictions, investigate abuse, resolve disputes or protect SOVE and its users.
Business Records
Certain transaction, subscription, accounting or business information may be retained for the period required under applicable law. When personal data is no longer reasonably required, SOVE will take reasonable steps to delete, destroy or anonymise it.
SOVE implements reasonable technical and organisational security measures appropriate to the nature and sensitivity of the personal data processed. These measures may include:
No electronic system, transmission method or storage system can be guaranteed to be completely secure. Users are responsible for protecting their own login credentials and should notify SOVE promptly if they suspect unauthorised access to their account.
SOVE maintains procedures for responding to suspected or confirmed personal data breaches. Where a personal data breach meets the applicable legal notification requirements, SOVE will notify the Personal Data Protection Commissioner of Malaysia as soon as practicable and within the period required by applicable law, including the applicable 72-hour notification requirement.
Where required by law, SOVE will also notify affected data subjects where the breach is likely to result in significant harm.
Subject to applicable law, you may have rights concerning your personal data. These may include the following.
You may request access to personal data held by SOVE about you, subject to applicable legal exceptions.
You may request correction of personal data that is inaccurate, incomplete, misleading or not up to date.
Where processing is based on your consent, you may withdraw your consent subject to applicable law. Withdrawal does not affect processing lawfully carried out before the withdrawal. Some SOVE features may no longer be available if the relevant personal data is required to provide those features.
You may request closure of your SOVE account and deletion of associated personal data. Some information may nevertheless be retained where required or permitted for:
Where the right applies under applicable law and the relevant legal and technical requirements are satisfied, you may request portability of eligible personal data in accordance with applicable requirements.
Where provided by applicable law, you may request that SOVE cease or restrict processing that is likely to cause unwarranted substantial damage or distress.
You may request that SOVE stop using your personal data for direct-marketing purposes. Where SOVE sends marketing emails or similar promotional communications, we will provide an appropriate method for opting out.
Opting out of marketing communications does not prevent SOVE from sending essential communications relating to:
If you believe SOVE has mishandled your personal data, you may contact SOVE using the details in Section 15. You may also have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia.
SOVE enables users to submit certain information, including reviews, ratings, Frendex information, Missions and other user-generated content.
When submitting content about another person or business, you are responsible for ensuring that you have a lawful and legitimate basis to provide that information and that your content complies with SOVE's Terms & Conditions and Community Guidelines.
Users must not use SOVE to publish personal data about another person unlawfully or to engage in:
SOVE may investigate, restrict or remove content in accordance with its Terms & Conditions, Community Guidelines and applicable law.
The sove.network website may use cookies and similar technologies. These may include:
Essential Cookies
Necessary for security, authentication, website operation and other essential functionality.
Analytics Cookies
Used, where applicable and subject to appropriate consent requirements, to understand how visitors use the website and to improve performance.
Other Non-Essential Cookies
If SOVE introduces advertising, personalisation or other non-essential tracking technologies in the future, appropriate information and consent mechanisms will be provided where required.
You may control cookies through your browser settings and, where available, SOVE's cookie controls. Disabling essential cookies may affect website functionality.
SOVE is intended only for persons who are 18 years of age or older. SOVE does not knowingly permit children under 18 to create accounts or knowingly collect their personal data through the Services.
If we become aware that an individual under 18 has provided personal data in violation of this requirement, we may suspend or terminate the relevant account and take reasonable steps to delete the information, subject to applicable legal requirements.
If you believe that a person under 18 has provided personal data to SOVE, please contact us using the details in Section 15.
Where the GDPR or UK GDPR applies to SOVE's processing of your personal data, the applicable legal basis may include:
Depending on the circumstances and applicable law, you may have additional rights including:
Where SOVE relies on your consent as the legal basis for processing, you may withdraw that consent at any time, without affecting the lawfulness of processing carried out before withdrawal.
To exercise any of these rights, please contact us using the details in Section 15. We may need to verify your identity before responding to a request, and we will respond within the timeframes required by applicable law.
If you have questions about this Privacy Policy, wish to exercise any of your rights, or wish to raise a concern about how SOVE handles personal data, please contact:
SOVE NETWORK SYSTEMS ENTERPRISE
Email: support@sove.network
Registered address: No. 4 Jalan Bacang 17, Taman Kota Masai, 81700 Pasir Gudang, Johor, Malaysia
You may also lodge a complaint with the Personal Data Protection Commissioner of Malaysia (Jabatan Perlindungan Data Peribadi) or, if applicable, your local EEA/UK data protection supervisory authority.
We may update this Privacy Policy from time to time to reflect changes in our practices, the Services, or applicable law. Material changes will be notified via the website and/or in-app notice before they take effect. Your continued use of the Services after the effective date of an updated Privacy Policy constitutes acknowledgement of the update.